Privacy policy.

1. Introduction

Welcome to Happi Cleaning Co. (“we,” “us,” “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://happicleaning.com, or when you interact with us via text message (SMS/MMS).

By using our website or opting into SMS communications, you consent to the terms described below.

2. Information We Collect

We may collect the following types of information:

A. Information You Provide Directly

  • Contact information: name, email address, phone number, and home address.

  • Booking information: service dates, addresses, and cleaning preferences.

  • Payment information: billing details and transaction records (processed through secure third-party providers).

  • Communication content: messages, inquiries, or feedback sent via our website, email, or SMS.

B. SMS and Messaging Data

When you opt in to receive SMS (or MMS) messages from Happi Cleaning Co., we may collect:

  • Your mobile phone number.

  • Message content (e.g., replies to scheduling, quotes, or promotions).

  • Timestamps, delivery reports, and interaction data.

We will never sell or share your mobile number or SMS consent data.

3. How We Use Your Information

We use the information we collect for purposes including:

  • Scheduling and confirming cleaning appointments.

  • Providing quotes, invoices, and payment confirmations.

  • Sending appointment reminders, updates, and follow-ups.

  • Sending review requests after completed services.

  • Sending limited promotional offers and seasonal discounts.

  • Responding to customer inquiries or support requests.

  • Complying with legal obligations and protecting against fraud.

4. SMS Messaging Compliance (TCPA & CTIA)

By opting into text messages from Happi Cleaning Co., you agree to receive messages related to:

  • Appointment reminders or schedule changes.

  • Cleaning quote follow-ups.

  • Promotions and discounts.

  • Review requests after services.

  • Occasional internal communications (for staff or applicants).

You can opt out of text messages at any time by replying STOP. To get help, reply HELP or contact us at hello@happicleaning.com or (562) 204-6689.

Message and data rates may apply. Frequency may vary.
We do not sell, rent, or share your SMS opt-in data or consent to any third party.

5. How We Share Your Information

We may share information with:

  • Service providers who perform business functions for us (e.g., scheduling platforms, SMS gateways, payment processors, web hosts).

  • Legal or regulatory authorities if required by law or subpoena.

  • Successors or affiliates in the event of a merger, sale, or restructuring.

All third parties are required to use your information only to provide services to Happi Cleaning Co. and must protect your data consistent with this Privacy Policy.

6. Data Retention and Security

We retain personal and SMS data only as long as necessary to provide our services and comply with legal obligations.
We implement reasonable administrative, technical, and physical safeguards to protect against unauthorized access, loss, or misuse.

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to Know what personal information we collect, use, or disclose.

  • Right to Delete your personal information (with certain exceptions).

  • Right to Correct inaccurate information.

  • Right to Opt Out of the sale or sharing of your personal data (we do not sell or share personal data for profit).

  • Right to Non-Discrimination for exercising your privacy rights.

To exercise your rights, email hello@happicleaning.com with the subject line “Privacy Request.” We may need to verify your identity before processing your request.

8. Cookies and Tracking

We do not use Google Analytics, Meta Pixel, or other third-party tracking tools on happicleaning.com.
Our website may use basic cookies necessary for functionality (e.g., remembering preferences). You can disable cookies through your browser settings.

9. Children’s Privacy

Our website and services are not directed toward children under 13 years of age. We do not knowingly collect or store information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we’ll post the revised version on our website with an updated “Last Updated” date. Significant changes will be communicated by email or SMS where applicable.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, contact us at:

Happi Cleaning Co.
Email: hello@happicleaning.com
Phone: (562) 204-6689
Website: https://happicleaning.com
Location: Whittier, California