Terms of Service.

Happi Cleaning Co. wants to ensure that you, as the customer, are provided the best service possible and therefore, have established a Cleaning Agreement. Through our Cleaning Agreement, we aim to clearly communicate a standard level of professional service.

We reserve the right to make any changes to any part of this service agreement without giving any prior notice. By ordering Happi Cleaning Co. services by telephone, email, or its website, the client accepts and agrees to the following terms and conditions: 

‍OUR HAPPINESS GUARANTEE Your satisfaction means everything to us. If you are not completely satisfied with any part of your service, please contact us within 24 hours of your appointment. We’ll gladly return to re-clean the area at no additional cost.

FLAT RATE SERVICES At Happi Cleaning Co., we offer whole-home cleaning services at a flat rate. This rate ensures the full completion of our detailed cleaning checklist based on the service option selected. We do not charge by the hour and do not guarantee a specific number of labor hours, as our focus is on delivering consistent, high-quality results—not the clock.

PAYMENTS Clients are required to provide a valid debit or credit card when scheduling a service. A hold for the total cost of the service will be placed 48 hours prior to the appointment, and the card will be charged on the day of service. If the hold fails, clients must update their payment method before the appointment. Failure to resolve a failed hold in advance may result in the cancellation of the appointment and a cancellation fee may be charged. A valid card must remain on file at all times. Receipts will be sent via email.

Gratuity is never required but always appreciated. If you choose to tip your crew, cash is preferred and will be shared equally among team members.

PHOTOS We respect your privacy. Occasionally, we may take before-and-after photos or videos for training, performance tracking, or promotional use. These will focus only on cleaned areas and never include people. Media may be used on platforms such as Facebook, Instagram, Yelp, Google, and TikTok. If you prefer we do not take any media, please inform us at the time of booking.

CANCELLATIONS/RESCHEDULING We require at least 24 hours’ notice for the cancellation and or rescheduling of any scheduled services. Changes made with less than 24 hours’ notice will incur a $50 fee. Same-day cancellation will be charged 50% of the scheduled service total.

If we are unable to access the home at the time of your scheduled service, it will be considered a same-day cancellation and will be charged 50% of the scheduled service total. Common reasons for lock-outs include, but are not limited to: 

  • A non-functioning key or lockbox

  • Physical barriers preventing entrance

  • A loose pet in the home that was expected to be secured, making it unsafe or impractical for our team to proceed

  • The designated person to grant access is unavailable, unreachable, or arrives more than 15 minutes late.

PRICE ADJUSTMENTS We reserve the right to update rates as needed. Recurring service rates are guaranteed for 3 months. If service is paused and restarted after 3 months, a new rate may apply. Estimates are provided via a booking link and may be adjusted based on the home’s condition upon arrival.

$140 MINIMUM All cleanings are subject to a $120 minimum, regardless of the number of rooms or areas cleaned.

PARKING If no free public parking is available within one block of the home, clients must provide a permitted space or parking permit. If parking cannot be arranged within a 15-minute window, the appointment may be canceled or rescheduled with a fee.

REFUNDS Due to the personal nature of cleaning, we do not offer refunds. However, we stand behind our work with a 100% satisfaction guarantee. If you are not happy, contact us within 24 hours and we will return to re-clean the area at no additional charge. Gift certificate purchases are non-refundable.

KEYS AND ALARM SYSTEMS Clients may provide keys, which are stored securely. Keys must be picked up in person with a valid photo ID. For homes with alarms, we prefer systems be turned off on cleaning days. 

PETS We are pet-friendly but ask that pets be secured during service. Inform us of any special instructions. For health reasons, we do not clean pet waste, litter boxes, vomit, or fecal matter. Excessive pet shedding may result in a discretionary pet fee starting at $30.

YOUR VALUABLES Secure or store away any valuables, heirlooms, or irreplaceable items. Notify us of items you do not want cleaned.

EQUIPMENT & SUPPLIES We provide most cleaning supplies and equipment. We ask clients to provide a working toilet brush. In households with excessive pet shedding, clients may also be required to provide a well-maintained vacuum to ensure effective cleaning.

If you prefer that we use your vacuum for any reason, we are happy to accommodate this request. Please notify us in advance so our team can plan accordingly.

DAMAGED ITEMS While rare, accidents may occur. Report any damage within 24 hours for proper investigation. We may repair or replace items at our discretion. We are not responsible for damage due to improperly secured items (e.g., loose shelves or poorly hung pictures).

SECURING HOUSEHOLD FIXTURES & ATTACHED ITEMS
Please inform us in advance if any fixtures or items in your home are not fully secured. This includes, but is not limited to, glass shower doors, faucets, toilets, curtain rods, mounted shelves, wall hangings, or light fixtures. If our team identifies a potentially loose or unstable item during service, we will notify you immediately. You may then choose to exclude the item from cleaning. Proceeding with service implies acceptance of any associated risks.

EXTRA SERVICES
Please request any add-ons at least 48 hours in advance so we can schedule accordingly. Refer to your booking form for available extras.

CLEANING LIMITATIONS
Our team is trained to wet-dust and clean efficiently. Please note:

  • Settling Dust: May remain airborne after service and settle later.

  • Knick-Knacks: If items cover less than 50% of a surface, we will lift and dust under them. If more, we’ll dust around them.

  • Clutter: We clean accessible areas only and do not provide organizing services.

  • Showers/Tubs: May require several cleanings to fully remove build-up. Mold/mildew in grout or caulking may require professional restoration.

  • Special Surfaces: Notify us of any requiring specific products. We are not liable for damage if not informed.

LIFTING, CLIMBING, & BENDING Our employees are very important to us, and we are determined to keep them safe. To protect our team:

  • No climbing 3ft or using tall ladders

  • No lifting over 20 lbs

  • No scrubbing floors on hands and knees (except in small, narrow spaces, corners, or underneath edges of furniture, and bathroom floors)

CLIMATE CONTROL The home must be at a comfortable temperature. Appointments canceled due to extreme indoor conditions will be charged a same-day cancellation fee of 50% of the scheduled service total.

LIMITATIONS OF SERVICE
Our cleaners do not:

  • Clean/remove bodily fluids, mold, or damage from fire/water

  • Treat insect infestations (service will be stopped and charged in full)

  • Shampoo carpet or upholstery

  • Clean chandeliers, remove rust/paint, or wash walls (spot-clean only)

  • Work outdoors, move heavy furniture, or use ladders over 3ft

  • Handle animal waste or perform mold remediation

See your Multi-Point Checklist for what’s included in each service.

RESPECT & SAFETY POLICIES

  • Discrimination & Harassment: We maintain a zero-tolerance policy. We reserve the right to refuse or terminate service for any inappropriate behavior.

  • Alcohol & Substance Abuse: If drugs or alcohol are present during service, our team will leave and the full fee will be charged.

INSURANCE LIMITATIONS
Happi Cleaning Co. maintains general liability insurance to protect against certain types of accidental damage or incidents. However, coverage does not extend to:

  • Pre-existing damage or deterioration

  • Items not properly secured or already unstable

  • Surfaces or fixtures not disclosed as requiring specialty care

  • Damage caused by failing to follow our safety policies (e.g., lifting over 20 lbs)

We are not responsible for damage or injury resulting from circumstances outside of our control or outside the scope of general liability coverage. For high-value or fragile items, we strongly recommend securing them and notifying us in advance.

DISCLAIMER: We are not a traditional maid service. Our services are centered around a structured cleaning checklist that can be tailored to the specific layout and needs of your home. This checklist helps ensure consistency, efficiency, and high-quality results.

While we’re happy to make reasonable adjustments to fit your space, we do not accommodate random or improvised cleaning requests—such as cleaning standing fan blades, inside personal appliances, or other miscellaneous items—unless these are discussed and approved in advance. We also do not provide organizing or decluttering services. Excessive clutter may limit our ability to clean effectively.

Homes that have not received regular professional cleaning—particularly older homes—may exhibit wear, buildup, or surface damage that cannot be resolved through standard cleaning methods. While we are happy to service these homes, it’s important to understand that our services are not restoration cleanings. We do not offer deep restoration or repairs to return surfaces or materials to like-new condition.