If your home has not been professionally cleaned in at least 2 months, then we require a deep cleaning to be booked first. Our deep cleanings will refresh your home. After the initial deep cleaning, our recurring cleaning will maintain the initial deep clean so that your home is as clean as a deep cleaning after every visit. Deep cleanings cost more and are more time consuming so booking a deep cleaning before recurring maintenance cleanings is the most cost effective solution.

Please note that deep cleanings are discounted based on the condition of your home, layout, level of clutter, etc.

We charge the total balance on the day of your appointment immediately after the cleaning has been completed.

A hold for the balance will be placed on your debit/credit card 24 hours before your appointment to ensure funds. A credit card hold is not a charge & will drop off after your appointment date if it is canceled or rescheduled.

We value our employees safety therefore, we do not allow them to lift or move objects over 25 lbs. They also only use a 3-ft 2-step ladder to reach high places. We do not want to risk back injuries nor damage your floors.

We require 24 hours notice for the cancellation and or rescheduling of any scheduled services. In the event of cancellation or rescheduling with less than 24 hours notice, a cancellation fee of $50 will be issued. 100% of this fee goes towards the schedules cleaners.

In the event that we cannot access the home and services are canceled, a fee of the $50 will be enforced. Some reasons for this could be: the key not working, the lockbox not working, a physical barrier to the home outside of our control, or the appointed person giving us access to the home being unavailable or tardy past the 15-minute grace period.

After you send a quote, our team will send you a link with your finalized quote. Through this link, you can confirm the service, choose a date & time, and place a credit/debit card on hold. We will then email you a service agreement via RabbitSign to be signed 48 hours before your cleaning.

No. However, the quality of your cleaning may be different if there is an excess of clutter in your home. We do our best to move & clean around things in order to reach all necessary areas. While we operate on charging a flat rate versus an hourly rate, we do attempt to complete our checklist within a reasonable amount of time. Excess clutter can impede our best efforts to get your home as good as new.

Your satisfaction is guaranteed. If you are not completely satisfied with any part of your service, we will return to your home to re-clean the area within 24 hours. Please contact the office within 24 hours.

We accept any major credit or debit Card (Visa, MasterCard, Discover, and American Express) on our online booking form. We also accept Checks exclusively for property management companies, and commercial businesses. This is determined on a case-by-case basis, please call for more info.

Absolutely! We offer 10% off for bi-weekly service, and 15% off for weekly service. You can opt-in to recurring services when booking online.

Gratuity is not required or expected, but always appreciated. If you do choose to tip the crew, cash is preferable, as it will be shared equally by your cleaning team. We reward our cleaners for their excellent work so if a cleaner truly wows you, please let us know! Reviews through Google Reviews, Yelp Reviews, and through an email link after your service is greatly appreciated.

Cleaning time varies on the service and size of the home. You will get an estimate on the online booking form.

You will see for yourself that our team works quickly and efficiently without sacrificing quality for speed. They also receive bonuses based on the feedback you provide, incentivizing them to do their best work in the allotted time.

Yes! Our cleaners are equipped with everything they need for your specific booking. If there are supplies that you would prefer them to use, please specify this in the “Special Instructions” part of the booking form, and they can use any supplies you leave out for them.

Yes! Our cleaners are equipped with everything they need for your specific booking. If there are supplies that you would prefer them to use, please specify this in the “Special Instructions” part of the booking form, and they can use any supplies you leave out for them.

If you have pets that shed a great deal, we ask to make your vacuum cleaner available to us. This is in lieu of charging a pet fee for the extra time it takes to clean fur.

No, in fact, we work more efficiently this way. When booking online, you will be asked to provide us with information on how to access the home. Some options include: leaving a hidden key, giving us a code to the home or a lockbox, or having a neighbor let us in. Please refer to our Terms of Service for information on accessing your home.

We are based out of Whittier, CA and service parts of the following surrounding cities: Santa Fe Springs, La Mirada, La Habra.

You can use our current list to check if your home is within our service area. If you live outside of our service area and would like to book a service, please give us a call and we will try our best to assist you.